Most carrier portals will allow the subscriber to view claims, update addresses, print off a temporary copy of an ID Card, request duplicate ID cards, wellness opportunities, change their address, view benefits, etc.
Highmark of NorthEastern New York
Online tools and member website: member.highmark.com
CDPHP
Once they have their ID Card the subscriber can register online to view their account. The customer service number is on the back of the card.
Registration: https://www.cdphp.com/register/registration?ConstituentType=member